Help Center

Help Center

Contact Us

How can I contact Sneaker Enterprise?


Are all of your shoes authentic?

If I'm not satisfied with my order, can I return my shoes?


What is a pre-order?

When will I receive my pre-order?

If I place a pre-order, am I guaranteed to get the shoe?

What is the difference between the Pre-Order Now and Buy Now button?

When will my card be charged for a Pre-Order?

Will I receive updates about my Pre-Order?

Returns & Exchanges

What is your return policy?

What is your exchange policy?


When will my item be shipped?

Where are your shoes shipped from?

How long will it take for my order to arrive?

Which carrier do you use for shipping?

Will you provide a tracking number with my order?

Payment Methods

Which payment methods do you accept?

Do you offer PayPal?